SimpleOne is an ITSM / ESM platform designed to manage service processes such as user requests, incidents, changes, and internal approvals. In terms of scope and approach, it’s comparable to enterprise solutions like ServiceNow—a single system where support teams and business units handle tickets through standardized workflows with clear statuses, ownership, and SLA control.
The agent console is the primary workspace for processing ticket streams: finding items fast, narrowing down queues, grouping lists, and updating ticket data efficiently. This concept focuses on high-speed work with large volumes, flexible views, and clear action patterns that reduce friction and unnecessary clicks.
Design & Art Direction: Vladimir Levitskov
2022
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